FREQUENTLY ASKED QUESTIONS

Delivery costs are calculated at checkout based on your location and the selected shipping method. We offer free standard shipping on orders over a certain amount.

Standard delivery typically takes 3-5 business days. Express delivery takes 1-2 business days. International shipping can take 5-10 business days depending on the destination.

No, import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected by the courier upon delivery.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Yes, express shipping is available at checkout for an additional fee.

All orders are dispatched from our central warehouse facility.

DHL may contact you to collect import duties or to request additional information needed for customs clearance.

If you refuse to pay the duties, the package may be abandoned or returned to us. In such cases, any return shipping fees and a restocking fee will be deducted from your refund.